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Privacy Policy

About This Policy

At Brickhunter Limited (Brickhunter), we are committed to protecting your personal data. This privacy policy explains how Brickhunter handles the personal data which we hold including the personal data which we collect when you use this website at brickhunter.com or otherwise when we collect personal data from you such as if you place an order or call or write to us.

It also explains your privacy rights and how the law protects you including how we comply with the General Data Protection Regulation and Data Protection Act 2018 (GDPR) and other related legislation which relates to the use of personal data.

Additional information may be provided on particular pages of this website for example, on any specific pages where we collect personal data and you should also refer to those. We also operate cookies on our website and information about that is also provided separately in our Cookies Policy.

Purpose of this Privacy Policy

This privacy policy provides information on how Brickhunter collects and processes your personal data through your use of this website, including when you place an order or when you otherwise get in touch, for example if you call or write to us.

It is important that you read this privacy policy together with any other statements or fair processing notices we may provide on specific occasions when we collect or process personal data so that you are fully aware of how and why we are using your data.

Data Controller

Brickhunter Limited is the data controller or controller for the purposes of the GDPR and is responsible for the use of your personal data. Our full details are set out below.

Contacting Us

If you have any questions about this privacy policy including any requests to exercise your data privacy rights, please contact:

Name: Joanne Crighton
Address: Brickhunter Limited, Warren House 278 Bawtry Road, Bessacarr, Doncaster, South Yorkshire, DN4 7PD
Email: administration@brickhunter.com
Tel: 0300 4005029

You have the right to make a complaint to the Information Commissioner’s Office (ICO) which is the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, like the opportunity to assist you with any concerns before you approach the ICO so please contact us in the first instance using the details above.

Your Obligations

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes so that we can update our records accordingly.

If you provide us with information about any other person, for example any other individuals within your organisation, your business partners or another member of your household, then you must ensure that you have their consent to pass those details to us and for us to use those details in accordance with this privacy policy. You should also make sure that you bring this privacy policy to their attention.

Third-Party Links

This website may include links to third-party websites, such as our Facebook, Twitter, Google+, Instagram, LinkedIn and Pinterest social media pages. Clicking on those links may allow third parties to collect or share data about you. We do not control those third-party websites and are not responsible for their privacy policies. You should read any policies and other statements on such websites carefully.

Data We Collect About You And How We Will Use It

Personal data means any information about an individual from which that person can be identified. It does not include data which has been anonymised whereby a person’s identity is removed.

The following table explains the types of personal data which we may collect, store and use. We will only use your personal data as the law allows us to. The categories of personal data which we use include:

  • Identity and Contact Data such as names, titles and other identifiers together with address, email address and telephone numbers. This information may relate to a person whether they contact us in a business capacity or as a private consumer.
  • Financial Data such as bank account or card payment details when you place an order with us and in some cases, credit history information. Where relevant, it may also include details of trade referees in connection with our business customers.
  • Technical Data including internet protocol (IP) address, your login data where you have an account with us, browser type and version, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. This may also include information about how you use our website and our products and services.
  • Profile Data such as username and password details.
  • Marketing and Communications Data which includes information about how you prefer to be contacted with marketing information and information about your communication preferences.

The table below also explains the purposes for which we use different categories of personal data and the lawful basis or bases which we believe applies to those uses. We may process your personal data for more than one lawful basis depending on the purpose for which we are using your data.

Purpose Types of personal data used Lawful basis for processing

Customer account and product/service order management.

Using personal data for this purpose allows us to open and administer the customer account which you or the organisation you represent have with us and/or to provide our services and products to you.

This might also include to contact you with a query about your order, to deal with invoicing as well as for our internal record keeping. We may also use this data for this purpose if we need to deal with any customer complaints. This use of personal data may also involve disclosures to third party service providers for example, where we make any arrangements for delivery, we may use a third party provider to ensure your products arrive so this may involve the disclosure of identity and contact data for delivery purposes.

Identity and Contact Data

Financial Data

Profile Data (if relevant i.e. if you have an account with us.)

This will be necessary for the performance of the contract that will be in place between us. This will apply in those cases where our customers are consumers or sole traders. We do not rely on this basis for processing where our customers are business customers (in respect of which, please see immediately below.)

This use of personal data is also in our legitimate interest in ensuring that the services and products we provide and the contracts relating to those supplies are managed, such as to recover debts due to us and to administer customer accounts. We rely on this lawful basis in the case of business customers.

Management of relationships with our suppliers.

This relates to the use of personal data about contact persons within our supplier organisations. Where the organisation you represent is one of our suppliers, we use your personal data to correspond with you about orders/supplies and for the proper administration of accounts, and to deal with purchase enquiries.

Identity and Contact Data

Financial Data

Profile Data

The use of personal data of contact persons within supplier organisations is in our legitimate interest in order to allow us to manage enquiries, purchases and payments.

As well as product supplies, this type of data use may also relate to contact persons within suppliers of other services which we buy from time to time such as IT services including our cloud- based server hosting provider and software providers, and payment handling service providers.

Handling general enquiries.

From time to time, we may receive personal data from persons who are not a customer but who just wish to raise a general enquiry with us. This might include queries raised either over the phone or via our website.

Identity and Contact Data

The use of personal data for these purposes is in our legitimate interests for the proper operation of the business in dealing with product, service and other enquiries in order to respond to the same and answer general questions about our goods, services and our business more generally. We will need to use your identity and contact data in order to respond to any enquiry which you may raise.

In many instances, we will also work on the basis that consent has been given for the use of this personal data for these purposes to deal with specific questions raised in an enquiry form. By completing the relevant form, we understand that you consent to the use of personal data for this purpose.

The proper administration of our website and our online ordering and enquiry system.

This involves the use of some personal data in order to administer this website, including to deal with troubleshooting, data analysis, testing, system maintenance and support where relevant.

Identity and Contact Data

Technical Data

Profile Data

The use of this type of data for this purpose is from time to time necessary for our legitimate interests in providing and improving our website and customer service to you, improving the services we offer and in ensuring our website operates properly and for network security.

Marketing communications.

To send you information about our offers and details of products and our services. This might also include sending up to date price lists where relevant.

Identity and Contact Data

Marketing and Communications Data

Technical Data

This will be necessary for our legitimate interest in developing, marketing and promoting our products and services and to keep customers informed about latest price information and offers.

In addition, we may disclose information about you to the extent that we are required to do so by law, regarding any legal proceedings or prospective legal proceedings, in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk) and/or where we may otherwise do so in accordance with applicable data protection legislation.

How Is Your Personal Data Collected?

Most of the personal data which we hold is collected directly through the website, by email or over the phone and will be directly from you or in some cases might be provided by your colleagues or if you are a personal customer, possibly by members of your household (for example, if they give family member details to take delivery).

An example of how we collect personal data is if for example, you provide certain identity information by completing one of our online forms such as via our Brick Matching, Brick Selection and Brick Quotation pages or our Contact Us page in order to receive a quotation from us, to make an enquiry with us. Some of the technical data which we collect may be collected automatically as you interact with our website for example via the use of cookies and similar technologies.

If You Fail To Provide Personal Data

Where we need to collect personal data by law, under the terms of a contract we have with the organisation you represent or for another lawful reason and you fail to provide that data, we may not be able to fully perform our obligations in accordance with our contract, provide you with the information you require or otherwise properly deal with your request.

Marketing and Promotions

From time to time, we may use your personal data including identity and contact data, technical data and profile data and marketing and communications data, to contact you with information about products and our services. You will receive marketing communications from us, if you have agreed to be included on our marketing database or in some cases where you or the organisation which you represent has purchased products or services from us.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please also note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

If you would like further information about how we use personal data and the purpose which we might use it for, please contact us.

Disclosures of Your Personal Data

We require all third parties such as our IT providers and payment service providers to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Your personal data is not generally transferred outside of the EU, however your personal data may sometimes be electronically transferred and stored by our service providers who are located outside the EU. Whenever we transfer your personal data out of the EU, we ensure that a similar degree of protection is afforded to it by ensuring that at least one of the safeguards permitted by law is in place.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know it. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further policy to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Those rights are listed below. Please contact us if you would like to exercise any of them. You have the right to:

  • Request access to your personal data (a data subject access request). This means you can receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of your personal data: This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. You can ask us to remove personal data where there is no good reason for us continuing to process it. You also have this right where you have successfully exercised your right to object to processing, where we may have processed your data unlawfully or where we are required to erase your personal data to comply with law. We may not always be able to comply with your request where there are particular legal reasons.
  • Object to processing of your personal data where we rely on a legitimate interest basis and if the processing impacts on your fundamental rights and freedoms. You can also object to direct marketing. In some cases, we may demonstrate that we have grounds to process your data which override your rights and freedoms.
  • Request restriction of processing. You can ask us to suspend the processing of your personal data: if you want us to establish the data’s accuracy; where our data use is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer need it, to establish, exercise or defend legal claims; or you have objected to use of data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request a data transfer. We will provide to you, or your chosen third party, your personal data in a structured, commonly used, machine-readable format. This only applies to automated information which you provided consent for us to use or where necessary to perform a contract with you.
  • Withdraw consent at any time where we rely on consent to process your personal data. This will not affect the lawfulness of processing carried out before you withdraw your consent.

Exercising Your Rights

You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure personal data is not disclosed to a person who has no right to receive it. We may also contact you to ask you to clarify your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests in which case we will keep you updated.