Delivery FAQ

Delivery of ecommerce orders

How much does delivery cost for my ecommerce order?

Brickhunter ecommerce orders are priced per brick, excluding shipping. A delivery charge of £85 (plus VAT) per pallet will be added during checkout for mainland UK addresses excluding the Highlands, Northern Ireland and islands not connected to the UK mainland by a bridge.

Where in the UK do you deliver to?

We offer delivery to most of the country, excluding the Highlands, Northern Ireland and islands not connected to the UK mainland by a bridge.

What sort of vehicle will my bricks be delivered on?

Orders are delivered on a tail lift lorry and offloaded using a manual pump truck for kerbside delivery. Please note: to unload and move bricks around on a pump truck, a flat concrete road surface is required. These vehicles can not be unloaded whilst on a sloped surface, and pump trucks cannot be used on grass surfaces, soft road surfaces and gravel roads.

Will you deliver my bricks exactly where I need them?

All orders will be delivered kerbside at the given delivery address. The customer is responsible for ensuring adequate access for the delivery and must advise of any restrictions which may result in an unsuccessful delivery. 

An additional haulage charge will be applied and payable by the customer if the delivery cannot be completed due to accessibility and lack of space and your items have to be redelivered or diverted to a different address.

If you have any access restrictions or questions about your delivery, please call 0330 122 4060 and ask to speak to the Online Sales team. Alternatively, you can email [email protected] and we will respond as quickly as possible. 

When will my order be delivered?

Ecommerce brick orders are handled by Brickhunter during usual working hours (Monday to Friday, 8am to 5pm). Therefore any orders placed outside of these hours should be placed with the understanding that it will not be processed outside of the window stated above.

When ordering bricks from our website, please take note of the 'estimated delivery date' in your basket. These dates are based upon historic order data, meaning the dates we provide should be highly accurate, but are still only estimates of when we expect you should receive your bricks. Once your order has been placed, a member of our specialist dedicated Online Sales team will be in contact to confirm a delivery date and talk you through how the delivery process works.

While we make every effort to ensure that orders are delivered by the date required, we cannot guarantee availability from the haulage company’s delivery schedules. If there are any changes that may affect delivery, we will contact you to advise and discuss at the earliest opportunity.

Delivery of sample orders

How much does delivery cost for my sample order?

Brickhunter sample orders are priced including shipping. No additional fee is required for delivery of sample orders.

When will my sample order be delivered?

Sample orders are handled by Brickhunter during usual working hours (Monday to Friday, 8am to 5pm). Therefore any order placed outside these hours should be placed with the understanding that it will not be processed outside the window stated above.

When ordering a brick sample from our website, take note of the 'estimated sample delivery date'. This date is based upon historic order data, meaning the dates we provide should be highly accurate, but are still only estimates of when we expect you should receive your sample(s). The dates also differ from brick to brick, so if you order multiple samples they may be delivered separately and/or at different times. Please take note of this at the point of order.

If there are any changes that may affect delivery, a member of the Brickhunter team will contact you to advise.

What delivery options are available for sample orders?

Brickhunter doesn't offer different delivery options for sample orders. We aim to deliver them as soon as we possibly can.

How will my sample order be delivered?

Sample orders are delivered via courier, and may require a signature upon delivery.

What if my sample order is late or has been delayed?

We'll always try our best to ensure your sample order is delivered by the estimated sample delivery date, but we can not guarantee you will receive your samples by the indicated date.

Brickhunter will not be held responsible for failing to deliver sample orders within the indicated timescales, provided we deliver within a reasonable period.

If we encounter any issues that prevent us from delivering your sample order within a reasonable period, a member of the team will reach out to you and give you the option to cancel your order, or wait for delivery.

If you choose to cancel your sample order, Brickhunter will issue you a full refund.

Where does Brickhunter deliver sample orders?

Brickhunter delivers sample orders to all postcodes within the United Kingdom. This includes the Channel Islands, the Isle of Man and Northern Ireland, but excludes the Republic of Ireland.

What if my sample order arrives damaged?

All sample orders are packed suitably to mitigate damage during transit. In the unlikely event that a sample order arrives damaged, Brickhunter is happy to arrange a replacement sample to be delivered, free of charge, if the option is available to us.