Return Policy

Brick Orders

For Brick Orders placed with us you have a legal right to change your mind within 14 days of receipt of the goods and receive a refund. However, exceptions do apply (see below).

In the event that the goods received are faulty or misdescribed, Brickhunter will cover the costs of collection. In all other circumstances (including where you are exercising your right to change your mind) you must pay the direct costs of collection.

We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, if you are exercising your right to change your mind we may reduce your refund (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling of them in a way which would not be permitted in a shop, including without limitation ensuring that packaging and bands remain intact.

You do not have a right to change your mind in respect of goods made to your specifications (for example where they are manufactured or cut to meet your requirements). We can only accept refunds on bespokely made products if they arrived damaged, faulty, or misdescribed.

Brick Samples

Similar rulings apply for Brick Samples ordered via our website by a customer. You have the right to change your mind within 14 days of receipt of the goods and receive a full refund by the method you used for payment, however if you exercise the right to do so, you will be expected to cover the cost of return shipping, which is likely to be a greater sum than that of the amount refunded.

If a Brick Sample ordered via our website by a customer arrives damaged, faulty or misdescribed, you are entitled to a full refund to the method used for payment and shipping costs will be covered by Brickhunter.

This policy does not apply to Brick Samples received as part of the Brick Matching Service - these samples are supplied free of charge to the customer and as such are non-refundable.

Brick Matches

This is a non-refundable service. Any Brick Samples received as part of the Brick Matching Service are supplied free of charge to the customer and as such are non-refundable.

Brick Estimations

This is a non-refundable service.